Shipping & Returns
Continental US Shipping Charges
|Order Amount||7-10 Day Super Rate||3-5 Day Priority Rate|
|$0.01 - $6.99||$2.95||$9.95|
|$7.00 - $24.99||$6.95||$13.95|
|$25.00 - $34.99||$8.95||$15.95|
|$35.00 - $49.99||$10.95||$17.95|
|$50.00 - $74.99||$11.95||$18.95|
|$75.00 - $99.99||$12.95||$19.95|
Design-Apparel.com ships to other countries and APO/FPO addresses. Foreign (outside USA) freight charges will be applied after the order is processed and the actual shipping charge is determined. Customer will be contacted to approve the final freight charges before the order is shipped. Outside the USA, customers are responsible for additional duty charges.
NOTE: Special shipping promotions or discounts do not apply to foreign orders.
We are confident you will be satisfied with your purchase! Every order comes with a 100% satisfaction guarantee! If you are not satisfied, simply return it within 60 days and we will promptly refund the item price, or replace the product free of charge. Returned items should be in original condition. We will gladly refund or exchange any merchandise less the shipping charges.
If you are returning unused, non-personalized items to be exchanged for correct sizes, please enclose $5.95 for return postage.
If the item is damaged or defective, please call us immediately for instructions. Damage claims must be filed within 7 days of receipt of goods. Claims for defective items must be made within 30 days upon receipt of goods. Normal wear is not considered a defect.
Normal time to process your return is 10-14 days upon receipt of package
WE WILL NOT CREDIT SHIPPING COSTS THAT EXCEED THE ORIGINAL ORDER'S SHIPPING CHARGES: DO NOT SEND YOUR RETURN VIA AN EXPRESS SERVICE. YOUR PACKAGING FEES ARE NOT REIMBURSABLE.
If you would like to make a return please contact us at 615-573-6621 to obtain an address of where to return your item. Once you return your item, just place a note in the box giving us instructions on what to do along with your name, address, and a phone number to reach you, if we have any questions.
Time to Ship Orders
Design-Apparel.com strives to get orders out as quickly as possible. Outside of orders placed on weekends or holidays, our goal is to have your order packed and ready to head out the door within 7 business days. (Please note this does not include custom-made orders.) Customized items and drop-shipped items can take 2-3 weeks for delivery and APO/FPO addresses can take up to 4-6 weeks. Most orders are delivered and to your door in less than 7-10 business days after being shipped out of our building. Providing an accurate e-mail address will enable us to send you a confirmation e-mail that your order is in our hands, and then subsequent e-mails stating it has shipped and tracking of an estimated date you will receive your package.